Get free SMS notifications for all the calls you miss when your phone is off or out of coverage. Missed call alerts are free of charge.

Activation Procedure:

Option 1: Dial *100#

1. Select 10, Self Help

2. Select 3, My number/Profile

3. Select 4 Missed Call Alert/Voice Mail and follow prompts

Option 2: Dial *100*10*3*4# to activate or cancel missed call alerts

Are you low on airtime and yet you want to connect with your friends and family? Send them a free call me back SMS by following these simple steps.

Activation Procedure:

1. Dial *100#

2. Select option 10: Self Help

3. Select option 8: Call me back

Voicemail is a value-added service that allows you to leave voice messages in situations where the called party is not available to answer the call. The called party will be notified of the message and can then retrieve the recorded messages at his/her own convenience

Setting up the service is absolutely free however caller is charged the prevailing calling rates

Activation Procedure:

1. Dial *100#

2. Select option 10: Self Help

3. Select option 3: My Number/Profile.

4. Select option 4: Missed Call Alert / Voice Mail and follow prompts.

This will give you the option to: activate service, deactivate service or check s

You can unsubscribe from all SMS code messages and promotional alerts. Dial *196#, select your preferred language, and then choose Stop All.

Call Forwarding

This service is available only to corporate customers and allows your incoming calls to be forwarded to another number.

Call forwarding must be activated on the phone of the person who wishes to receive calls but is unable to answer their mobile phone.

How it works

Enter the number to which you want your calls forwarded on your mobile phone. All incoming calls will automatically be diverted to that number.

Please ensure that the number entered is in international format, e.g.:

• Mobile: +256 75…

• Fixed line: +256 41…

For full details, please contact the customer care team.

Call Line ID

Find out who is calling you

You can always see the number of the person calling you on your Airtel mobile phone’s display.

Seeing who is calling allows you to decide whether to answer or not. If you choose not to answer, the call is automatically transferred to your voicemail, where you can respond at your convenience.

This service is free and already activated on all Airtel mobile phones.

Call Waiting

Call waiting alerts you when someone else is calling you while you are already on another call.

You can answer, reject, or ignore the second call. The service is free and available only on the Airtel 90 rate plan.

Handling a second call

When you hear the call waiting tone (a beep), you can:

1. End the first call and answer the second

• Press 1, then SEND, or

• Press END to finish the first call and answer the next.

2. Put the first call on hold and answer the second

• Inform the first caller to hold.

• Press 2, then SEND to speak to the second caller.

3. Switch between the two calls

• Press 2, then SEND.

4. Reject the second call

• Press 0, then SEND (the second caller receives a busy tone).

You may also ignore the call by taking no action.

Conference Calling

Conference calling is ideal for businesspeople on the move or groups of friends wanting to talk together from different locations.

• This service allows you to speak with up to five people simultaneously (six participants including you).

• Refer to your phone’s manual for instructions on adding participants to a conference call.

Eligibility

This service is available to all Airtel subscribers—both prepaid and postpaid. No activation fee is required.

How it works

As an Airtel subscriber, you can initiate a conference call by joining two or more calls, up to a maximum of five additional participants. These may be incoming calls, outgoing calls, or any combination.

This feature depends on handset capabilities—refer to your phone’s manual for more details.

Cost

There is no subscription fee or surcharge for using conference calling.

You are billed only for the calls you initiate, not for incoming calls.

You may also include international numbers, in which case standard international rates apply.

Example:

If 075 2600000 sets up a conference call with:

• 075 2600110

• 075 2600200

• 00573 3500000

The caller is charged:

• Ushs 288/min (exclusive of taxes) per local call

• Ushs 685/min (exclusive of taxes) for the call to Kenya

Setting up a conference call

To start a conference call:

1. Ensure you have one active call and another on hold.

2. Press the joystick and select Join Calls.

Adding a new participant

1. Press Hold to place the conference call on hold.

2. Dial the next participant.

3. Press the joystick and select Join Calls.

4. Repeat to add more participants.

Releasing a participant

1. Press the joystick and select Release Part.

2. Choose the participant to remove.

Ending the conference call

• Press End Call.

Private conversation to talk privately with one participant:

1. Press the joystick and select Extract Part.

2. Choose the participant for the private conversation.

3. Select Join Calls to return to the full conference.

You can access the service by dialling *155#, sending amount qualified to 155 or via direct string *155*amount#

•The following steps apply as to how to subscribe for the new offers:

1. Dial *155#

2. Select Option 5 Data BeeraKo

3. Select any of the Options

i. For 30MB @ 300 + 11% Charge

ii. For 70MB @ 500 + 11% Charge

iii. For 170MB @ 1,000 + 11% Charge

iv. For 500MB @ 2,000 + 11% Charge

• Dial *131# or for more detailed breakdown, use data volume check by dialing *100# then option 2 for data then option 5 for Volume check.

• Use My Airtel App 

•Data Me2U does not apply but Tugabane applies.

•The following steps apply as to how to subscribe for the new offers:

1. Dial *155#

2. Select Option 6 Voice BeeraKo

3. Select any of the Options

i. For 10 Min @ 500 + 11% Charge

ii. For 30 Min @ 1,000 + 11% Charge

• You can dial *170# or for more detailed breakdown, use voice Balance check using My Airtel App.

•To qualify to access Data Beerako, or Airtime Beerako or Voice Beerako you need to have topped-up at least UGX 800 and spent at least 60 days on the network and topped up at least 4 top ups in the last 30 days

•Yes you can. Because of the Multiple loans feature.

• This is a service that allows you to take more than one loans with in your credit limit, for example if you are eligible for 2000 , you can take more than one loans with in this amount.

• ACL is available credit limit, which is equal to Total Credit Limit – Principal amount (ACL = TCL – PL). If my Total credit limit is 2000, and I have taken 2 loans of (1000, then 500) then my ACL would be 500. Which means I still can take loans worth of 500.

• Loans will be recovered once the customer airtime top-ups their account or if they chose to pay the loan on bundle purchase checkout via Airtel money. If you take multiple loans, then the loan will be recovered in First In First out manner. For example, you have taken one bundle loan of 500, and then one loan worth of 1000. Then on your recharge system will try to deduct your Airtime loan first for 500 and then 1000

• The service fee is 11% across all denoms.

• You can access the service by dialing *155#, and choosing Airtime loans. The Credit limit is indicate at the top of the menu.

You can access Multiple loans with in your maximum eligible amount or Credit limit.

• You may have an outstanding unpaid airtime balance which is equal to your available loan limit. You will need to settle this before applying again.

• You may have just joined the network recently therefore not meeting the minimum threshold of one month. It may also be because of not regularly loading airtime on your Airtel line.

•Your Beerako remains intact and will be accessible as soon as you replace your SIM card.

• Yes. You can use Beerako just like your normal airtime.

• You can dial *170#.

• You may pay back using Airtel Money by utilizing the reminder and option to for customers with airtime loans on bundle purchase using Airtel Money on *100#.