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My Airtel App

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My Airtel App

Introducing the new and improved My Airtel App, now available for download!

No need to memorize USSD, buy all your Data, Voice, SMS and combo products under one roof or make transactions on Airtel Money like clearing bills, paying for goods and services with Airtel Money Pay without the need to install a second app. My Airtel App helps you to stay on top of your spending with transaction history and ability to see your balances in the palm of your hands.

Features List

The Airtel Money and Self-care apps have been merged into one easy to download next generation app that does not take up your storage space, no need to download two Airtel apps anymore.
A new interactive user experience and interface optimized to minimize the clicks needed to find products and services.
Enhanced customer experience through self-service options, 24*7 support and a store locator to find the nearest Airtel outlet using your current location.
Confirm payment by selecting Airtime or Airtel Money
Transparency in usage and payments with detailed account history on both the self-care and Airtel Money sides.
Ability to easily share the app with your friends and family.
Send money from your Airtel Money account to your bank account without leaving the app.
Buy voice, SMS and data products and pay with your credit/debit card using our secure payment gateway.
Pay all your bills like Umeme, NWSC, solar, pay TV and more using an easy to use interface.
FAQ

Data usage manager

The Data Usage Manager is a report that shows customers an indication of the amount of data that is being used by the apps on their phone

Anyone with the MyAirtel App installed and registered on their smartphone

To get to the Data Usage manager:

• Open the MyAirtel App, tap “Manage account” next to your name on the app

• Navigate to Data Usage and tap it

• You can navigate through your data usage over the last 24 hours, Last 7 days and the last 30 days

 

• The Data Usage manager has 2 views, the first view shows you a list of the apps and the amount of data they are consuming

• The second view shows a bar graph with the apps and the amount of data they are consuming.

 

Yes. To see the Data usage for your other devices like a Mifi and router:

• Go to “Manage Account” on the home page of the MyAirtel App.

• Tap the View & add account option

• Add account and follow the instructions presented to you.

• Navigate to the new number added and go to its Data Usage manager

 

• The Data Usage manager is indicative of your Data Usage it does not accurately show your usage of data but rather shows a close approximation of how much data your apps are consuming.

The data usage manager shows a summation of the usage tied to your number. This will include;

• Usage from tethering e.g, If one tethers his/her phone to another device, the usage of that device will reflect on the phone.

• Used apps that share urls with others eg, Facebook, Instagram, Whatsapp.

• Note: Usage from TUGABANE dependents is NOT included in the tracking of the data usage for a given telephone number.

 

The Data usage manager tracks app data usage by tracking the links (URLs) that the apps come from the app servers. Many of these apps are owned by large companies and they share server links e.g. Facebook owns Instagram and WhatsApp. By using Instagram and WhatsApp, there are links that will come from Facebook because they use the servers of the same company.

Even when you do not open certain apps, they use data in the background to update themselves even when a user turns off auto-updates. This is something used by the app owners to improve the performance of the apps. It is important to read the terms & conditions of apps before you download them.

My Airtel App is currently available for Android 4.2 and iOS 10.0 or later iPhone, iPad and iPod Touch.