· Your Airtel Roaming Sim is already activated to allow roaming services provided you have sufficient airtime.

Most phones will automatically switch to the strongest available network.

· To select preferred network: Go to settings on your phone

· Connections

· Mobile network

· Data roaming (turn it on if you want to use data while roaming)

· Data roaming (turn it on off if you do not want to use data while roaming)

· Network Operators (Turn it off)

· Select preferred network from the list of networks presented to you

· During your trip you can turn off automatic updates if you want to minimize data charges.

You can recharge using Airtel Uganda’s available top up options i.e., Airtel Money, Website using Visa, requesting someone back home to load for your airtime or loading enough airtime before you leave the country.

If you are roaming in the USA and would like to call someone in Uganda, you need to dial as follows: +256 xxxxxxx = (country code) + (xxxx number you wish to call). Please add '+' before the country code while dialing any number.

To call home (Uganda) while roaming: Dial + 256 followed by the desired number, e.g., dial +256 75xxxxxxx

Once you turn off data roaming, you should not be able to have access to mobile data while travelling outside Uganda. You should have access to normal text messages and voice calls.

Yes. you will receive calls, but you will be charged for receiving calls while roaming.

If you are roaming in the UK and you need to call a friend that is also roaming with an Airtel Uganda number in the UK, dial +256 followed by the rest of the number without the first zero. For Example: to call the mobile number 0703 558900 you should enter +256 703 558900.

To send text to other networks when you are roaming, you need to enter the number replacing the first zero with the international dialing code for that country. To send text to a number in Germany, enter +49 723 673 4567 then press Send.

This service allows Airtel Uganda customers roaming in One Network Area (Kenya, Rwanda, Tanzania, and South Sudan) to receive calls at no cost from Subscribers calling from Telecom Networks in One Network Area Countries.

You will be charged for data roaming simply by leaving your phone turned on while travelling even while on the aero plane. Some apps will automatically send and receive data even if you are not actively using your phone. To prevent this, go into your phone's settings and turn off data roaming to avoid bill shock.

Contact us on.

Customer Care Help Line: +256 705 100 100

Social Media: X (Twitter) - @Airtel_Ug

Emails: creditteamuganda@ug.airtel.com, businesssupportug@ug.airtel.com

customerservice@ug.airtel.com

To send text to other networks when you are roaming, you need to enter the number replacing the first zero with the international dialing code for that country. To send text to a number in Germany, enter +49 723 673 4567 then press Send.

This service allows Airtel Uganda customers roaming in One Network Area (Kenya, Rwanda, Tanzania, and South Sudan) to receive calls at no cost from Subscribers calling from Telecom Networks in One Network Area Countries.