• Request letter (Handwritten or Typed).

• Security deposit (Equivalent to credit limit).

• National ID and Passport photo

• Passport and Passport photo for foreigners

• NSA (Network Service Agreement) + KYC

• Next of Kin details

• Request on legal body headed letter

• Certified copy of registration

• Certified Certificate of incorporation

• Certified copy of Memorandum and Articles

• Certified copy of Trading License

• Tenancy Agreement

• TIN/VAT Registration document

• KYC

• Vetting / Physical visit

• Passport photos of Directors

• No URSB Check

• Billing happens every 4th working day of the month.

• The customer is given an e-bill sent to the email address entered on the KYC form.

• The customer is expected to make payment after 21 calendar days from receipt of the invoice.

• Barring happens every 29th of every month if no payment is received or less than 90% of the payment has been received.

• There is an account manager for the account for companies.

• For individual postpaid, please call 0200208408 or our Call Centre number 100; we have a dedicated team to serve you anytime.

• For Corporate business, contact your dedicated Account Manager or your Relationship Executive or call 

• Airtel money

• Cash at any Airtel shop

• Cheque deposit to Airtel shop

• Bank transfer

Customers can access the bundles.

• For individual activations, you just need to visit any of our Shops in Kampala with all the requirements and will fill out an application form for activation and submit all the requirements. For Corporate activations you will require visits by the corporate team before activation.

• It is open to all the prepaid customers and new customers wanting to join postpaid services.

• The minimum contract period is 12 months or you can opt for a longer period / an open contract.

• The account is activated as soon as all the required documents have been submitted and verified and followed by a vetting meeting with the credit manager.

• For individual postpaid you should call our Call Centre number 100; we have dedicated team to serve you anytime.  

• For Corporate businesses, contact your dedicated account man

• Your bills will be sent every month to the email address that you provided in your application form.

• Yes, the same existing prepaid number can be changed to Postpaid as long as you can meet all the requirements.

• Yes, as long as you request for this option in the application and pay the Security deposit paid for the service.

• As much as you want, just pay a security deposit which is equivalent to the usage limit that will be applied to your number.

• Yes, as long as your Airtel Money account is activated. However for corporates the company has to make a special request on headed letter to active the service.